Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

Who can purchase from Greene Street Wholsale

Accepted Answer

Greene Street Wholesale is a wholesale distributor serving approved dealers, retailers, and other qualified business customers.  We do not typically sell directly to homeowners or the general public.  Homeowners interested in our products should contact a local Greene Street Wholesale dealer for pricing and assistance.

Question 5

How do I open a dealer account?

Accepted Answer

To request a dealer account, contact our office or complete the account application available through our website.  We may request basic company information, billing, and delivery details, tax-exemption documentation, and trade references depending on the type of account being requested.  Account approval is required before wholesale pricing, and dealer services are made available.

Question 6

Where can I find current dealer pricing?

Accepted Answer

Current dealer pricing is available to approved customer through the members-only section of our website or by contacting our sales team.  Because pricing can change due to supplier adjustments, freight, material costs, and product updates, customers should always reference the most current price book or written quote.

Question 7

What areas does Greene Street Wholesale Deliver to?

Accepted Answer

Greene Street Wholesale serves dealers throughout Ohio, West Viriginia, Northeastern Kentucky, Western Pennsylvania, Virginia, and surrounding areas within our established delivery routes.  Delivery availability and frequency vary by location.  Contact our office to confirm whether your business is within our regular service area.

Question 8

How often do you deliver to my area?

Accepted Answer

Delivery frequency depends on your location and the route serving your area.  Most areas receive regular weekly service, while other may be scheduled less frequently or coordinated based on order volume.  Our team can provide your typical delivery day and estimated schedule when your order is placed.

Question 9

Can I pick up my order at your warehouse?

Accepted Answer

Yes.  Approved customers may arrange to pick up completed orders from our warehouse.  Please contact our office before arriving so we can confirm that the order is complete, verify the pickup time, and have the material prepared.Customers picking up large or oversized products should bring an appropriate vehicle, securement equipment, and enough assistance to load and transport the material safely.

Question 10

What should I do if my order arrives damaged or incomplete?

Accepted Answer

Inspect all material as soon as it is delivered. Any visible damage, shortages, or incorrect products should be noted with the driver and reported to Greene Street Wholesale as soon as possible.Please provide the order or invoice number, affected item, description of the problem, and clear photographs. Keep the product and all packaging until our team confirms how the claim will be handled.

Question 11

How quickly must damage or shortages be reported?

Accepted Answer

Visible damage and shortages should be reported immediately upon delivery whenever possible. Concealed damage should be reported as soon as it is discovered.Delays in reporting a problem may affect our ability to file a claim with the carrier or manufacturer. Customers should fully inspect material before it is installed, altered, discarded, or delivered to the final jobsite.

Question 12

Can special-order or fabriated products be returned?

Accepted Answer

Special-order, custom, fabricated, cut, finished, assembled, or otherwise modified products are generally not returnable.  Stock products may be eligible for return with prior approval, provided they are unused, undamaged, in resalable condition, and returned within the applicable return period. Approved returns may be subject to restocking fees, return freight, or manufacturer requirements.  Contact our office before returning any product.

Question 13

How do I access the member-only section of the website?

Accepted Answer

Approved customers may request access to the members-only section of our website.  On the website, click the Members Only button at the top to access sign up information.  Once entering an email and password, Greene Street Wholesale will be notified of the sign up.  After approval, you will gain full access to the members only side of the website gaining access to pricing and literature.

Question 14

What measurements are needed to order a laminate countertop?

Accepted Answer

aminate countertop orders should include the overall length, depth, edge profile, backsplash requirements, finished ends, wall locations, appliance openings, sink information, and any miters, splices, notches, radiuses, clips, angles, or out-of-square conditions.Measurements should be provided using the appropriate Greene Street Wholesale order form or a clear, fully dimensioned drawing. Customers are responsible for verifying all dimensions and jobsite conditions before submitting an order.

Question 15

What is the maximum laminate countertop length available?

Accepted Answer

The maximum one-piece laminate countertop length is generally limited by the size of the available laminate sheet and the selected countertop configuration. In most cases, the maximum run is approximately 144 inches.Longer countertops may require a miter, butt splice, field splice, or multiple sections. Material availability, laminate direction, edge profile, depth, and backsplash configuration may also affect what can be fabricated.

Question 16

Can you fabricate miters, splices, notches, radiuses, and out-of-square cuts?

Accepted Answer

Yes. Greene Street Wholesale offers a variety of custom fabrication options, including miters, butt splices, notches, clipped corners, radiused corners, angled cuts, out-of-square cuts, bar-top radiuses, and other modifications.Accurate drawings and measurements are required. Some fabrication options may not be available with every product, depth, edge profile, or backsplash configuration.

Question 17

Can undermount sinks be used with laminate countertops?

Accepted Answer

Standard undermount sinks are generally not recommended for laminate countertops because the countertop core can be exposed to moisture if the sink is not specifically designed and installed for this application. Installing an unapproved undermount sink may also affect the countertop or laminate warranty.However, certain undermount sinks are specifically engineered and approved for use with laminate countertops. Greene Street Wholesale can install these approved sinks when the sink is purchased through Greene Street Wholesale and compatibility is confirmed before fabrication.Due to the risk of damage during transportation, handling, and installation, Greene Street Wholesale does not pick up or install customer-supplied sinks. Top-mount sinks remain the most widely compatible option for standard laminate countertop applications.

Question 18

Can Butcher Block be Fabricated, stained, and finished?

Accepted Answer

Yes. Butcher block may be ordered as a standard unfinished slab or fabricated to meet specific project requirements. Available services may include sizing, edge profiles, miters, splices, notches, angled cuts, sink or cooktop cutouts, staining, and finishing.Because wood is a natural material, variations in grain, tone, mineral streaks, and color should be expected. Final appearance may vary between samples, individual slabs, and completed sections.

Question 19

What cabinet, sink, bath, and outdoor brands do you carry?

Accepted Answer

Greene Street Wholesale offers a broad selection of products from established manufacturers in cabinetry, sinks, faucets, vanity tops, shower systems, fencing, railing, decking, siding, and other building-material categories.Product availability can vary by territory and dealer status. Contact our sales team or visit the product section of our website for a current list of available brands and product lines.

Question 20

How do I request samples or product literature?

Accepted Answer

Approved customers may request samples, brochures, specification sheets, installation instructions, and current product literature through our sales team. Certain individual samples may be available at no charge, while larger sample boxes, displays, and specialty samples may have an associated cost.Availability depends on the manufacturer and product line. Contact us with the specific brand, product, color, or sample program you need.

Question 21

Who should I contact for order, product, or billing questions?

Accepted Answer

Our office and sales team can assist with quotes, orders, product information, pricing, delivery questions, invoices, account updates, samples, and literature.For the fastest service, please provide your company name, customer number if available, order or invoice number, and a brief description of what you need. Contact information for our inside sales, outside sales, receiving, accounting, and management teams is available on our Contact Us page.

Frequently asked questions